Terms & Conditions

1.1. This document constitutes the agreement of terms of use, cancellation policy and liability applicable to bookings of tourism services and holiday packages offered and sold by HOUSKI, a licensed business (Osek Murshe) no. 311515381 (hereinafter: "the Company").

1.2. The purchase of services through the Company - including, among others, packages comprising flights, accommodation, transfers, ski passes, equipment rental and ancillary services - is subject to the Customer (hereinafter: "the Customer", "the User") signing this document during the online checkout, as a condition for completing and confirming the booking. By signing, the Customer expresses full consent to all the provisions of this document, and a signed copy is retained by the Company and attached to the booking confirmation sent to the Customer by e-mail.

1.3. These terms of use apply to every transaction made with the Company, whether the booking was made through the website, by telephone, by e-mail, through a customer-management system or by any other means - and they are binding for all purposes.

1.4. The Company reserves the right to update or amend the terms of use and the policies in this document at any time, at its sole discretion. Any such update shall take effect upon its publication or delivery to the Customer.

1.5. It is recommended to review this document carefully before completing the booking and to keep a copy of it. It is clarified that the Company is available to its customers at every stage for clarifications, questions or further assistance.

1.6. Nature of the service - it is hereby clarified and emphasized that the Company acts solely as an intermediary between the Customer and the actual service providers (including the flights, accommodation, transfers and equipment rental). The Company does not operate, manage or control, directly or indirectly, these services or any of the providers, and it shall not be regarded as the party actually performing the tourism services. Accordingly, the Company bears no direct or vicarious liability for any disruption, omission, negligence or damage caused by the service providers.

1.7. Services performed abroad - it is emphasized to the Customer that, since the vast majority of the services that are the subject of this engagement are performed and supplied entirely outside the borders of Israel (including accommodation, lodging, ski passes, equipment rental and transfers), then, subject to the provisions of the law and the Consumer Protection (Cancellation of Transaction) Regulations, the Israeli Consumer Protection Law and the cancellation mechanism thereunder do not apply to these foreign-service components. These components shall be governed exclusively and in full by the cancellation policy, the general terms and the strict rules of the local and international providers abroad, which are binding on the Customer for all purposes.

1.8. Exclusivity and precedence of these terms - the terms of use and cancellation set out in this document constitute the exclusive and binding agreement between the Company and the Customer. These terms prevail over and supersede any representation, marketing publication, price quote, voucher, correspondence (including on WhatsApp and by e-mail) or oral conversation that took place between the parties. No promise, consent or deviation from these terms shall bind the Company unless it was formulated and approved in advance and expressly in a written document signed by an authorized representative of the Company's management.

1.9. Checking the travel documents - the booking and travel documents (flight tickets, accommodation and transfer vouchers, and ski-pass and equipment confirmations) are sent to the Customer by e-mail and available in the Customer's account. The Customer must review all documents carefully within 48 hours of receipt and verify that every detail matches the booking - including the English spelling of names (per the passport), flight times, accommodation check-in/check-out dates and the unit type. Any discrepancy must be reported to the Company immediately and in writing. The Company shall bear no liability for damage, denial of service abroad or change fees arising from a discrepancy not reported within the 48 hours, and any document-correction cost shall be borne by the Customer alone.

1.10. The Company undertakes to provide the Customer with the full set of services included in the booking, in accordance with the terms of engagement and subject to their actual availability and supply by the service providers. At the same time, it is clarified that the Company does not undertake, and cannot undertake, that the Traveler will experience the holiday in a particular manner or derive any enjoyment from it, and that events external to the holiday - including, among others, personal, family, occupational or other circumstances - do not confer on the Customer any right to compensation, refund or indemnification against the Company.

2.1. HOUSKI acts solely as a facilitator, escort and intermediary between the Travelers and the operators and providers of the services in the package, including, among others: airlines, hotels, apart-hotels, private apartment owners, restaurants, equipment-rental shops and companies, haulage and transport companies and other ground services (hereinafter jointly and severally: "the Service Providers"). For the avoidance of doubt, the Company does not own the equipment, does not manage the ski resorts, does not employ the drivers and does not hold the franchise to operate aircraft or accommodation. The Company is not a direct provider of these services, and its responsibility is limited to intermediation, coordination, oversight and escort vis-à-vis the providers. By the very act of making the booking, the Customer releases the Company with a full and absolute release from any liability for bodily injury, property damage, distress or financial loss arising from an act, omission or negligence of any of the providers.

2.2.1. The Company shall bear no liability for damage, loss, injury or distress caused as a result of:

• omissions, malfunctions, disruptions, delays or damages arising from the non-performance, partial performance or defective performance of a service offered through the Company by the external service providers or anyone on their behalf (for example, but not only: a hotel that did not provide the promised conditions, or a driver or transfer company that arrived late);
• a delay or cancellation of a flight by the airline;
• unusual weather preventing skiing or planned activity, including the shutdown of ski lifts and the closure of pistes (as stated in the ski-pass provisions of this chapter);
• delay, damage or loss of baggage at the airport;
• governmental decisions or restrictions such as lockdown, quarantine requirements or a change in the country's entry policy.

2.2.2. Real-time reporting duty - if the Traveler encounters, during their stay abroad, a problem, malfunction or discrepancy relating to the package or the services purchased from the Company, they bear an absolute duty to notify, immediately and in real time, the management of the accommodation, the local provider or the Company's representatives in Israel and abroad. It is clarified and emphasized that many hotels and providers reject out of hand any examination or handling of claims by travelers who did not report the malfunction in real time and did not allow it to be corrected during the holiday; accordingly, a failure to report immediately and in real time on site shall release the Company and its providers from any liability, obligation or claim for compensation in connection with the malfunction.

2.2.3. Without derogating from the above, the Company and anyone on its behalf bear no liability for bodily injury, illness, injury or any other damage - direct or indirect - caused to the Traveler or their property in connection with the services, including during the flight and during the stay abroad, among other things due to accident, act of violence, robbery, theft, hospitalization, pregnancy, medical expenses or the loss of baggage, documents, flight tickets or a passport. The responsibility for insuring against these risks rests with the Traveler alone.

2.3. The Company will make its best efforts to assist the Customer in any exceptional case, but this does not constitute an undertaking to provide monetary compensation or an alternative service, unless it was promised in advance and in writing by an authorized representative of the Company.

2.4. The Company shall bear no liability for consequential, indirect or incidental damage, even if it could have been foreseen - including loss of working days, medical expenses or property damage - unless otherwise provided by mandatory law that cannot be contracted out of.

2.5. In any event, if the Company is found liable under the law by a judicial instance, its total and final liability shall be limited to no more than the cost of the package actually paid by the Customer, and not beyond that.

2.6. Transfers and transportation

2.6.1. The transfer and transportation services in the package are performed and operated by external local companies, and do not constitute a private or direct service (unless otherwise agreed in advance and in writing), but rather are carried out by a collective bus or minibus that distributes travelers at several points or hotels in the town. The Company acts solely as an intermediary, and bears no direct or indirect liability for damage, loss, theft or harm that may be caused to the Traveler or their property by the carrier or anyone on its behalf.

2.6.2. The estimated travel times from the airports to the ski resorts and back may vary, lengthen or be delayed according to road conditions, traffic loads, weather constraints or other unforeseen factors beyond the Company's control. The Customer shall have no claim, demand or right to compensation or credit against the Company for such delays or changes in the transfer schedules.

2.6.3. The pickup times from the ski resort to the airport for the return flight will be provided to the Customer in advance, and it is the Traveler's sole responsibility to wait outside the accommodation at the location and time provided to them. If the Customer is not found at the meeting point when the transfer arrives, the Company shall be released from any liability, and reaching the airport and the associated costs shall be borne and financed by the Customer alone. Baggage on the transfer is limited to the baggage approved on the flight only, and the loading of oversized baggage will not be permitted for reasons of safety and space constraints.

2.6.4. Where a transfer component was booked as part of a package that does not include accommodation arranged in advance through the Company (including custom-assembled packages or a transfer-only booking), it is the Customer's responsibility to check and verify in advance that the transfer destinations and official drop-off points are suitable for them and close to their independent accommodation. It is clarified that one must not rely on the general name of the ski area or valley to which the transfer company travels, and the Company shall not be liable for any expense, delay or damage caused to the Traveler by being dropped off at a location distant from their accommodation, including the cost of supplementary journeys or taxis.

2.7. Ski pass

2.7.1. The safekeeping and use of the ski pass are the full and exclusive responsibility of the Customer from the moment it is received from the Company's representatives or upon self-collection against a voucher. It is clarified that no refund, credit or replacement ski pass will be provided by the Company in the event of loss, theft or non-use for any reason.

2.7.2. The Company shall bear no liability or obligation to compensate if the ski resort is closed or the lifts are shut down due to extreme weather, lack of snow or other circumstances beyond its control. For the purpose of dealing independently with the resort management, it is recommended that the Customer photograph both sides of the ski pass immediately upon receiving it, so that all codes and the serial number are legible.

2.7.3. Insofar as a refund may be obtained for non-use or injury at certain resorts against a medical document and a photograph of the ski pass, such a refund shall be handled by the Customer directly and at their sole responsibility vis-à-vis the resort's lift office or their private insurance company, without any demand, claim or right to a refund or credit from HOUSKI.

2.8. Ski-equipment rental

2.8.1. The equipment rented at the shops to which the Company refers its customers is of a standard and customary level for ski resorts, and is not necessarily new. The Company acts solely as an intermediary and is not responsible for the level of the equipment, its maintenance, its safekeeping or for malfunctions and injuries that may be caused to the Customer or to third parties from its use. The safekeeping and use of the equipment are the Traveler's sole responsibility, and the Traveler releases the Company from any liability in this regard.

2.8.2. The Company shall bear no liability if a Traveler was prevented from skiing due to loss of or damage to equipment, and is not obligated to provide replacement equipment. The hours for collecting and returning equipment are the responsibility of the rental shop, and the Customer must follow them directly with the shop; the Company shall bear no liability if customers arrive at the resort and the shop is closed for any reason.

2.8.3. A skier with an unusual shoe size, or one requesting unusual equipment, shall coordinate this in advance with the Company at the time of booking. If the local provider notifies that it cannot supply the requested equipment, the Company will credit the Traveler, prior to departure, with the full amount paid for that component.

2.8.4. If, upon the Customer's arrival, equipment identical to that ordered is not available at the shop, and the shop is unable to supply replacement equipment from another provider, the Company will credit the Customer with the price charged for the equipment rental. In such a case the Customer shall be responsible for renting equipment elsewhere in the ski town, without any further claim or demand against the Company.

2.8.5. The Company bears no liability for damage, loss or theft caused to the Traveler's personal equipment, including private ski equipment, at any stage of the trip - on flights, on transfers to the resort and back, while skiing on the pistes or when the equipment is stored in the designated places (such as lockers and ski rooms) - and the responsibility for its safekeeping and insurance rests with the Customer alone.

3.1. The holiday packages include flight tickets between Israel and the holiday destination and back, usually on charter flights, on scheduled flights of external airlines or on low-cost flights. In most cases the flights are operated by El Al and Transavia, but there may be cases in which the flight is operated by another airline, according to operational considerations. The operation of the flights and their terms are fully subject to the general terms published by the air carrier.

3.2. It is clarified that the Company does not itself operate the flights, but acts solely as an intermediary and liaison between the Customer and the airlines, where in practice the flights are operated by a dedicated party on behalf of the airline responsible for the operational management of the flight.

3.3. The Company is not responsible for the actual operation of the flight, the departure or landing times, delays, cancellations or any operational malfunction. After the booking is made, changes may occur in the flight schedule, its times, days and routes - including a change of departure airports or landing destinations, which may be at airports other than those originally planned (due to weather, operational constraints or decisions of the airlines and authorities) - without the Company being able to control this and without the Customer having any claim against it in this regard. The flight times provided by the Company are based on carrier data as of the day of their publication only.

3.4. Responsibility for delays, changes, cancellations and for the loss of or damage to baggage rests, in all types of flights and under any law, with the air carrier alone. Any claim, demand or request on an aviation matter shall be addressed directly to the airline or to the party operating on its behalf, in accordance with the Aviation Services Law (Compensation and Assistance for Flight Cancellation or Change of Conditions), 5772-2012. It is clarified that the conditions printed on the flight ticket are those binding on the airlines, and there is nothing to prevent the Traveler from using any legal remedy directly against the service providers.

3.5. The Company will assist customers to the best of its ability in contacting the relevant parties on site (the airline, the operator or representatives at the airport), but this does not constitute an undertaking of compensation, an immediate solution or a substitute service.

3.6. In the event of a change in flight schedules, a change of airport or a cancellation causing the non-use of parts of the package (for example, the loss of the first night) - no monetary refund will be given by the Company, but the Company will endeavor to find a reasonable solution insofar as this is possible under the existing commercial terms with the providers.

3.7. Making a change to the traveler's details on the flight ticket (name correction, change of the order of names, or the addition and removal of a name component) entails a handling fee to be charged by the Company. The amount of the fee will be determined according to the complexity of the change and the time remaining until the flight, and will be provided to the Customer in advance for approval. The Company will make the correction with the airline subject to its approval, and shall bear no liability if the change is not approved. The Customer must verify the accuracy of the details at the time of booking, and the Company shall bear no liability for a refusal of boarding due to incorrect details provided by the Customer.

3.8. The Customer must present themselves at the flight desks at the airport, on departure from and return to Israel, at least 3 hours before the scheduled flight time. The determining time for this purpose is the earlier of the two: the time stated on the original ticket or the time as actually updated by the airline, and this for reasons of security and completion of the departure procedures.

3.9. The Company shall bear no liability for damage, loss or distress caused to the Customer by their failure to comply with the airlines' instructions and procedures, including a late presentation at the desks. It is clarified that this responsibility rests fully and exclusively with the Customer even when the delay results from weather, road closures, traffic loads or any other delaying factor on the way to the airport.

3.10. It is the Customer's sole and personal responsibility to update themselves on the final departure time and its routes directly with the airline - on its official website or on the website of the airport from which the flight is expected to depart - approximately 24 hours before the scheduled time (and it is advisable to check again about 12 hours before), both regarding the flight from Israel and the return. The Company is not responsible for the publication of this information on such third-party sites, for its accuracy or for its completeness.

3.11. For the avoidance of doubt, the duty to present oneself at the time and place set for the transfer to the airport for the return flight to Israel, and the consequences of failing to do so on time, are detailed and anchored in the transfer provisions of the Limitation of Liability chapter, and are the sole and full responsibility of the Traveler.

3.12. Seating arrangements on the aircraft are determined exclusively by the airline according to its terms and needs, and the Company has no influence or responsibility over them. The Company is not responsible for any claim, demand or suit by a traveler following their seating or a choice of seat not to their liking, including being seated apart from their family members or group. If the Customer chose to book a designated seat for a fee - the Company acts solely as an intermediary, and has no influence over changes made by the aircraft crew for reasons of safety or configuration. Booking an emergency-exit seat is subject to the Aviation Regulations (ages 18-70, without physical or health limitations); in the event of non-compliance with these regulations or a misleading declaration by the traveler, their seat will be reassigned by the crew and they shall not be entitled to any refund.

3.13. It is hereby clarified and emphasized that a traveler who fails to present themselves for the outbound flight from Israel - their return flight ticket will be automatically cancelled by the airline, without entitlement to compensation or a refund from the Company or the carrier, and this may give rise to demands for additional charges by the providers.

3.14. It is the Traveler's responsibility (including a minor) to be equipped with an Israeli passport valid for at least six months from the date of departure, and with all visas and documents required under the laws of the destination country and the length of stay there. A holder of a foreign passport must report this to the Company at the time of booking, but their departure from and entry to Israel shall be made using the Israeli passport only. The Company is exempt from any liability for a delay, fine or denial of boarding and entry to the destination arising from a defective, invalid passport or the absence of a visa, and no claim shall be accepted against it in this regard.

3.15. Boarding the flight and loading baggage onto the aircraft are done in accordance with the policy and rules of the air carrier only, and the Traveler must ascertain in advance which items and baggage are permitted to be loaded and prepare accordingly. It is clarified that in many countries there are prohibitions on loading liquids, toiletries or certain electrical devices in hand baggage, and the Traveler shall have no claim, demand or complaint against the Company regarding damage, delay, loss or confiscation of equipment and baggage that were not permitted to be loaded or for which an additional payment was required.

3.16. Customers are fully subject to any instruction, regulatory restriction or change of policy and procedures on the part of the authorities, airports and airlines in Israel and worldwide, including instructions relating to the outbreak of epidemics. All payments, fees, tests and expenses involved in complying with these instructions shall be borne and financed by the Customer alone, and no claim or demand shall arise against the Company for disruptions or costs resulting therefrom.

3.17. The serving of meals and beverages on the aircraft, if any, is carried out according to the changing policy of the airline, and on some flights the service entails an additional payment on site. Any special request by the Customer regarding conditions on the flight or the type of meal (such as a kosher, vegetarian meal, etc.) is passed on by the Company to the airline, but it is a request only; the Company does not undertake and shall not be liable for the non-supply of the dish or the non-fulfillment of the request by the carrier.

3.18. An infant-fare flight ticket is intended only for an infant who has not yet reached the age of two (two years less a day) at the time of the return flight to Israel. If the infant reaches the age of two during the holiday or before it, there is an obligation to purchase for them a regular flight ticket at full price in accordance with the airlines' policy.

3.19. In counting the days of the booked holiday, the day of departure from Israel and the day of return to it are considered partial days only. The times of departure from and arrival to Israel are in the hands of the airline, and the Company does not undertake to complete the holiday days in full.

4.1. The holiday package includes accommodation at the relevant ski resort, in one of the following types: Hotels, apart-hotels (Résidences) or private apartments, as expressly stated in the price quote sent to the Customer and approved by them. It is clarified that an apartment or apart-hotel is a building of dwelling units for rent, for the short or long term, furnished and equipped with the necessary amenities.

4.2. The Customer declares that they are aware that confirmation of the accommodation depends entirely on the local providers abroad, and that situations of overbooking or the shutdown of rooms beyond the Company's control may occur. The Company will make a reasonable effort to notify the Customer in advance of such changes, insofar as the information reaches it in good time.

4.3. In the event of unavailability at the property, the Company will act solely as an assisting party and will endeavor, as far as possible and subject to the availability at the providers, to find a reasonable solution. It is clarified that the Company does not undertake as to the level, location or quality of any alternative, and does not guarantee that it will be equivalent to the original booking. The responsibility for a change of accommodation or its quality rests with the local provider abroad alone, and the Customer releases the Company in advance from any obligation, demand or suit in this regard.

4.4. Any change or transfer to an alternative accommodation as stated will be carried out transparently, with an accompanying explanation and in coordination with the Customer, insofar as the circumstances allow this in advance.

4.5. Prior to check-in at the accommodation, and as a condition for receiving the keys and beginning to use it, the Customer will be required to lodge a security deposit by credit card or in cash, in accordance with the policy of the accommodation and the local provider, to secure the integrity of the unit and its equipment. The payment will be made to the Company or to the local provider in accordance with the booking terms and operational considerations. The amount of the deposit charged from the Customer may differ from the amount actually charged by the provider on site, for the purposes of ongoing operations, flexibility in arrival times and providing a quick response to malfunctions. The deposit will be returned at the end of the stay, in accordance with the local provider's policy and subject to its confirmation that no damage was caused to the property.

4.6. At all ski resorts a town tax is charged - a mandatory municipal tax under local law, in the amount of up to €5 per night per person from the age of 18, according to the type of accommodation and its rating. The town tax is not included in the base price of the package and will be presented to the Customer as a separate component. The manner of collection varies among the providers: sometimes the tax is collected directly by the accommodation upon arrival or departure, and sometimes - in order to streamline the process and provide a flexible check-in - it is collected in advance by the Company separately from the payment for the package and transferred to the local provider at its request. Customers are fully subject to any change in the instructions, rules, taxes or expenses set from time to time by the hotels, accommodations or the towns in which they are located, and no claim or demand shall arise for them against the Company in this regard.

4.7. The accommodations in the package are provided by external providers and are their sole responsibility. The Company does not itself operate the accommodations and bears no direct liability for the ongoing maintenance, proper functioning or day-to-day operation of the hotel or apartment systems - including the spa complex, the availability of services, the quality of cleaning or the water temperature in the jacuzzi and pool. In the event of a malfunction or material nuisance on site, the Company will assist to the best of its ability and in good faith with the local provider in finding a reasonable solution (as to the Customer's real-time reporting duty and its consequences - see the real-time reporting duty in the Limitation of Liability chapter).

4.8. As a rule in France, entry to the units (Check-in) is available from 17:00, and vacating (Check-out) by 10:00 in the morning, in order to prepare the properties for the next guests. If changes in flight times (advancement, delay or cancellation) cause the loss of stay days, meals or other services, or necessitate an additional stay, the Company shall not bear the cost of the loss or the additional payment, and the Traveler shall not be entitled to a refund or compensation from the Company, and this without derogating from the Traveler's rights (if any) directly against the airline.

4.9. The type and size of the beds and mattresses in the various units may vary from one accommodation to another and from apartment to apartment, and cannot be undertaken in advance - they are the sole responsibility of the accommodation provider. As a rule, hotel rooms are double rooms equipped with two single beds or a double bed, and the Company cannot guarantee in advance a specific size, type or location of a bed. Additional beds placed for a third or fourth traveler may be folding beds, bunk beds or sofa beds, according to the accommodation's policy. In apart-hotels, private apartments, apartment-hotels and some hotels, as is customary in the industry, no ongoing cleaning services will be provided and linen and towels will not be changed during the stay, and the responsibility for maintaining order and cleanliness rests with the Customer alone. In some of these places supplementary cleaning services may be ordered for an additional payment directly to the local provider, but these services are not guaranteed.

4.10. The package price per traveler is determined according to the number of travelers actually staying and registered in the same unit. If a change occurs in the composition of the travelers in the unit or in the number of rooms designated for the group or family after the booking (including due to the cancellation of one of the travelers), the total cost of the unit shall remain the same. Supplementary provisions regarding the allocation of the cost burden and cancellation fees in this case are detailed in the Cancellation Policy chapter.

4.11. Special requests by the Customer (room location, floor, adjacent or connecting rooms, view or balcony, a special menu, etc.) are passed on by the Company to the service providers, but they are a request only and do not bind the Company or the providers, unless express written confirmation was received from the Company. It is clarified that the allocation of travelers among the booked rooms is carried out by the hotel independently and under its control, and since some hotels have additional wings or buildings alongside the main building, the Company cannot guarantee the accommodation of travelers from the same group or family in the same wing. Insofar as the package includes meals at the hotel, it should be taken into account that hotel prices in Europe usually include a basic continental breakfast, and the Company does not undertake that the meals will be served specifically in the main dining room.

4.12. The Company does not operate the accommodations and is not responsible for the carrying out of maintenance, renovation, construction or expansion works on the premises of the accommodation or nearby. Nuisance, noise, obstruction of facilities or temporary inconvenience caused thereby are beyond the Company's control, and the Customer shall not be entitled to compensation or credit for them. In addition, some of the services and facilities at the hotel are seasonal and are not provided year-round, and the management or third parties may temporarily close them at any time without liability on the part of the Company. It is expressly clarified that the operation of air conditioning or heating systems and control over them are at the sole discretion of the hotels, and the Company shall bear no liability for their operation or non-operation, even if it was stated in the hotel description that it is equipped with them. The Customer is solely responsible for any damage caused to the unit or its contents due to an act or omission of theirs or of their guests. The return of the unit at the end of the stay shall be carried out carefully and in accordance with the accommodation's instructions, including basic cleaning, garbage disposal, dish-washing and arranging the linen, and failure to comply with this may entail additional costs to be imposed on the travelers.

4.13. Please note that at most hotels and accommodations in Europe an additional local payment (on site) is required for special services or the use of supplementary facilities, such as entry to the spa complex, sauna, jacuzzi, gym, pool, towel and robe rental and the like. These costs are not included in the base price of the package marketed by the Company, and will be paid by the Customer directly to the accommodation in accordance with the local provider's price list and policy.

5.1. All the information published on the Company's website, on social media, in printed publications, in presentations, in catalogs or in any other media - including descriptions of accommodations, ski resorts, pistes, facilities, equipment, flight times and images - is for general illustration only.

5.2. There may be gaps between the information presented and the service actually provided on site, due to decisions of the service providers, operational conditions, seasonality, weather, unforeseen malfunctions or other circumstances beyond the Company's control.

5.3. The Company will make a reasonable effort to present accurate, reliable and up-to-date information, but is not responsible for typographical errors, inaccuracies or non-material changes that may occur between the time of booking and the time of the holiday. Changes included in this clause (such as price updates due to external levies) will be managed per the price-update mechanism in the Payment Terms chapter.

5.4. Slight differences in color, design, room size, bed type, location within the building, elevator availability, view from the window or the exact location of ski-in-ski-out access do not constitute grounds for cancellation of the package or for a monetary refund.

5.5. In any material change (such as a forced change of the ski resort, a change in the classification of the accommodation or the cancellation of a central component of the package), the Company will notify the Customer in advance and will offer a suitable alternative as far as possible, subject to the operational constraints on site.

5.6. The Customer confirms and declares that they are aware that the Company or anyone on its behalf may document what takes place during the holiday in stills and video photography, and that they may appear in them. The Customer grants the Company a full and exclusive right to publish and make use of any such photograph or video, in any digital or printed media (including the Company's website, catalogs and social media) and for any marketing or commercial purpose, at its sole discretion.

5.7. Insofar as the Company offers packages that include participation in festivals or organized events (hereinafter: "the Festival"), it is clarified that the organization of the Festival and the performances of the artists are an ancillary component only to the base package. The Company is not an event-production company and shall bear no liability for the quality of the Festival, the performances or the services provided within its framework.

5.8. The Company reserves the right to cancel the Festival or to change its format at any time and for any reason. If a particular artist cancels or postpones their performance, the Company may replace them with another artist or cancel the performance without an alternative, and the Customer shall have no right to compensation or to cancellation of the package as a result. Entry to festivals may be restricted by age (18 and over) under local law and the providers' terms.

6.1. For the final confirmation of the booking, the Customer must pay the full cost of the holiday package in advance, at the time and in the manner determined by the Company.

6.2. The possible means of payment are:

• Bank transfer to the Company's account (in shekels or in euros).
• Payment by credit card (in shekels only).

6.3. All prices presented to the Customer are denominated in euros (€), but the actual charge will be made in new shekels (₪) according to the representative rate of Bank Hapoalim on the date of the charge. As is customary in the tourism industry, there may be a gap of up to approximately 3% from the representative rate, arising from conversion costs and fluctuations in exchange rates. The Company is not responsible for exchange-rate differences arising from foreign-currency conversions or from a charge by credit card.

6.4. The package price includes the credit-company clearing fee (if any), as well as any additional cost involved in processing the payment by the Company.

6.5. It is clarified that the booking shall not be deemed confirmed, and accommodation, flight or ancillary service shall not be reserved for the Customer, as long as the full payment has not been received and confirmed by the Company.

6.5.1. It is clarified that the mere entry of details on the website or a dedicated form, the sending of an inquiry or a summary of matters with a representative shall be deemed a booking request only and do not bind the Company in any way. The transaction shall be perfected and shall bind the Company only after the issuance of a final written booking confirmation (sent to the Customer by e-mail) by the Company's operations department, and after final confirmations have actually been received from all the service providers (the accommodation, the airline and the ground providers). Until the issuance of a written confirmation as stated, the Company does not undertake as to the availability of the package or its price, and it may cancel the request without any cancellation fees or compensation.

6.6. If the Customer made a booking but did not complete the payment within the set period of time, the Company reserves the right to cancel the booking unilaterally and without providing further notice.

6.7. Status and liability of the "Group Leader" - when booking a package for several travelers (a group, family, friends and the like), the Company will deal exclusively and fully with a single representative from among the travelers, who shall be defined as the "Group Leader". It is the full, exclusive and legal responsibility of the Group Leader to inform and share with all members of the group the terms of this agreement, the booking details, the costs and any update or document provided by the Company, and all members of the group are bound by this information in full. It is clarified that the Group Leader bears a duty of disclosure, notification and full responsibility also toward the group members themselves, and the Company shall bear no liability (direct or indirect) for disputes, disagreements, lack of communication or claims between the group members among themselves or between them and the Group Leader. The Group Leader shall bear full and exclusive liability toward the Company and toward the group members for any damage, claim or suit arising from the provision of incorrect data, the failure to convey the relevant information, or internal malfunctions within the group.

6.8. A Customer paying by bank transfer will be required to enter credit-card details at the time of booking for the purpose of a credit-hold (security) only. They must complete the transfer by the end of the following business day from the moment of receiving the operations-department notice, and upload clear proof of its execution immediately thereafter directly to the Company's booking system. If the payment is not actually received on time, the Company may automatically charge the credit card whose details were provided, in the full amount of the transaction and in a single payment. The Customer must verify with the bank that all transfer fees (including intermediary-bank fees) are borne by them, so that the exact booking amount is received in full, net, in the Company's account.

6.9. It is the Customer's responsibility to verify the correctness and finality of the payment-method details and the requested number of installments at the time of the transaction. It is clarified that any request to cancel a charge already made and approved in the system, made at the Customer's request for the purpose of changing the payment method, updating a credit card or changing the number of installments, shall entail a fixed administrative handling fee of €30 for each update and reconciliation operation with the credit companies.

6.10. Price changes, levies and port taxes - the Company reserves the right to update the prices of the holiday packages at any time, in the event of a change in fuel prices, an increase in port taxes, currency levies or other levies and taxes imposed by third parties. The cost of such a change or increase shall be borne by the customers and collected from them in accordance with the demands of the airlines (scheduled, charter or low-cost) and the service providers, and this even if the consideration for the holiday package has already been paid in part or in full. In such a case the Customer shall be entitled to receive from the Company the official document or proof evidencing the price change and the original demand on the part of the airlines or providers.

6.11. The pricing of a full package is carried out on the basis of its total and aggregated cost as a whole (Package Price). Unless expressly stated otherwise in this document, the components of the package cannot be priced or separated individually, and the Company is not obligated to provide the Customer or the travelers with an itemization of the individual costs. Accordingly, since this is a holiday package priced as a single whole vis-à-vis the providers, the Company purchases the services collectively and does not receive an itemized breakdown of costs.

6.12. The credit-card details that the Customer provides to the Company shall be used both for making the ongoing payment for the holiday package and services (for customers paying by credit card), and as a permanent security and guarantee to ensure the full performance of all payments and financial obligations owed to the Company or to the external service providers in accordance with the Customer's booking and its terms.

6.13. The Company shall be entitled to charge the said credit card, without further notice or prior approval from the Customer, in any case in which the Customer or anyone on their behalf owes money to the Company or its providers - including cancellation fees lawfully imposed, the expansion of services and upgrades, changes and booking updates involving payment, charges and fines by third parties, or a charge collected in deficit by mistake in the original transaction. The amount of the charge shall be equal to the Customer's current debt as recorded in the Company's books, which shall constitute conclusive evidence of its correctness, and by the very provision of the card details the traveler confirms that they shall have no claim, demand or objection regarding charges made under this clause.

6.14. It is not possible to make bookings or to pay for the Company's services and products using credit cards not issued by an Israeli banking or financial corporation, and the Company will not honor transactions made with such cards.

7.1. Procedure for submitting a cancellation or change request

7.1.1. Notice of a request to cancel or change a transaction on the part of the Customer shall be submitted in writing only to the e-mail address contact@houski.co.il. The Customer may view their booking details at any time in their account on the website (My Account). The request shall take effect only after receipt of an official written confirmation from the Company, and it is the Customer's responsibility to verify that the notice was indeed received at the Company's offices.

7.1.2. A cancellation or change notice received by the Company after 12:00, or on Saturday and official days of rest and holidays in Israel, shall be deemed - for the purpose of calculating the schedules and determining the amount of the cancellation fees - as if it had been sent and received on the following business day.

7.2. Cancellation of a transaction under the Consumer Protection Law (distance-selling transaction)

7.2.1. Subject to the foreign-services exclusion set out in the foreign-services exclusion provisions in this document, a Customer may cancel a transaction in accordance with the provisions of the Consumer Protection Law, 5741-1981. Accordingly, if the booking was made by means of distance communication, the Customer is entitled to cancel the transaction within 14 days of the date of its execution (or of the date of receipt of the disclosure document, whichever is later), provided that at least 7 business days remain before the departure date. In a lawful cancellation under the Consumer Protection Law, the Customer will be charged a cancellation fee of 5% of the transaction price or ₪100, whichever is lower. A Customer who is a person with a disability, a senior citizen or a new immigrant (as defined in the law) may cancel the transaction within 4 months, provided that the engagement included a conversation with a representative and at least 7 business days remain before departure.

7.3. Definition of a "Full Package"

7.3.1. A Full Package - as defined in this document - is a holiday package that includes several material components purchased as a single package, including flights, accommodation, transfers, ski passes and additional services, which were ordered in advance collectively by the Customer through the Company, at a total price and on a uniform schedule.

7.4. Cancellation terms for full packages

7.4.1. Beyond the cancellation period prescribed by law, the Company's cancellation terms shall apply. Cancellation fees will be charged for each traveler separately and independently of the number of travelers registered in the booking, according to the following schedules:

• Cancellation 60 days or more before the departure date: 20% of the package cost per traveler.
• Cancellation from 59 to 31 days before the departure date: 60% of the package cost per traveler.
• Cancellation from 30 to 15 days before the departure date: 75% of the package cost per traveler.
• Cancellation from 14 to 8 days before the departure date: 85% of the package cost per traveler.
• Cancellation less than 7 days before the departure date (or failure to appear): 100% of the package cost per traveler.

Flight cost: the flight cost of €400 is non-refundable and will remain as a credit for future use only, unless a replacement is found by the Customer or the Company, or express approval is given by the Company.

7.4.2. In the cancellation of a package that incorporates low-cost flights (Wizz Air, Transavia, Ryanair and the like), the flight component will be charged full cancellation fees at any stage from the moment the booking is made, independently of the cancellation date. The cancellation fees on the remaining cost of the package will be calculated separately per the full-package cancellation-fee tiers above.

7.4.3. In a cancellation by one or more of the travelers approved in the booking (a shared-room arrangement and the like), the cancelling parties shall bear the cost of their cancellation fees, and in addition shall bear in full the cost of the change and the price differences created for the remaining travelers in the unit or booking as a direct result of the cancellation (in accordance with the Accommodation & Lodging chapter).

7.5. Refund mechanism, clearing fees and exchange rates

7.5.1. If the holiday was paid for by credit card, the clearing fees paid to the credit company for the original transaction shall be deducted from the refund amount owed to the Customer.

7.5.2. The balance of the funds designated for refund shall be transferred by bank transfer or credit refund, and shall be calculated according to the "low buying-check" rate of Bank Hapoalim on the day the refund is actually made.

7.5.3. If a particular hotel or apart-hotel has exceptional or stricter cancellation terms, the information will be provided to the Customer in advance and approved by them at the time of booking, and these terms shall prevail over the Company's general cancellation policy.

7.5.4. Condition precedent for making refunds - notwithstanding anything stated elsewhere in this document or in the itinerary, and subject to the provisions of mandatory law, it is clarified and emphasized that the Company shall not be obligated, in any case, to make an actual monetary refund to the Customer (in cash, by credit or by bank transfer) for a service or package component supplied or that was to be supplied by third parties and external providers abroad (including airlines, hotels, transfer companies and ski passes), except after and subject to the consideration for that component having been received and actually returned, in full, from the provider's account abroad to the Company's account. Until the date the refund is actually received from the external provider, the Customer shall have no right of demand, suit or cause of action against the Company to receive it.

7.6. Credit vouchers and benefits

7.6.1. A refund given in the form of a personal credit voucher or a benefit for use with HOUSKI shall be valid for 12 months from the date of its issuance (unless expressly stated otherwise in writing), and shall be redeemable in the winter seasons defined in it (2026-2027 or 2027-2028), subject to availability.

7.6.2. The voucher is personal, intended for a single traveler only, and is not transferable, divisible, saleable, redeemable for money or convertible to cash. Its redemption is subject to the booking terms and the prices of the season in which it is actually redeemed. A voucher not redeemed within its validity shall lapse entirely, shall not be extended, and shall not be redeemed for cash, credit or an alternative credit.

7.6.3. Cancellation policy for a holiday based on a voucher or benefit: the cancellation of a holiday into which a credit voucher was incorporated shall entail cancellation fees derived from the full package price (before the deduction), which shall be deducted proportionally both from the monetary-payment component and from the value of the redeemed voucher, according to the following schedules (instead of the regular schedule):

• Cancellation up to 60 days before departure: 50% of the full package cost.
• Cancellation from 59 to 31 days before the departure date: 65% of the full package cost.
• Cancellation from 30 to 15 days before the departure date: 85% of the full package cost.
• Cancellation from 14 days until the day of departure (or failure to appear): 100% of the full package cost.

Numerical example: a traveler who redeemed a voucher of €1,000 for a package costing €2,000 (and paid an additional €1,000 by credit or transfer) and cancelled 30 days before departure (a range entailing 85% cancellation fees), will be charged as follows:

• The monetary-payment component (credit/bank transfer): cancellation fees of €850 will be deducted from it, and the balance of €150 will be refunded to the traveler as a monetary refund.
• The voucher/benefit component: the value of the voucher will be reduced by €850, and a future benefit of only €150 will remain to the traveler's credit, the validity of which will expire on the original date of the voucher.
• No cash refund for benefits: in no case shall the Company be obligated to make an actual monetary refund for redeemed voucher or benefit components, and any remaining entitlement shall be granted solely in the form of a future voucher.

7.6.4. For the avoidance of doubt, in the cancellation of a holiday into which a credit voucher was incorporated, the balance of the future benefit remaining to the traveler's credit (if any remains after the deduction of the cancellation fees) shall be fully subject to the original expiry date of the voucher as first issued. In no case shall the cancellation of the holiday, its postponement or the opening of a new booking extend the validity of the original voucher or create a new voucher with an extended validity.

7.7. Change and booking-update fees at the Customer's initiative

7.7.1. In any request to change a confirmed booking (such as a change of dates, destination or hotel) at the traveler's initiative, the traveler will be required to pay additional change fees to the service providers according to their varying terms.

7.7.2. Without derogating from the providers' terms, a change request submitted up to 90 days before the departure date shall entail internal change fees of the Company in the amount of €75 per person, in addition to the price difference between the packages (if any), and subject to inventory availability and to the provider or hotel allowing a change of date.

7.7.3. A change request submitted less than 90 days before the departure date - no change of date or hotel may be made to it. Any such request within this range shall be deemed a full cancellation of the original booking (in accordance with the full-package cancellation terms in this chapter) and the opening of a new booking on the basis of the current inventory and prices.

7.7.4. For the avoidance of doubt, any change to a confirmed booking that is not handled through the change-fee route above - including a correction of ticket details or a change of a traveler's name, whether arising from the provision of an incorrect name or misspelling, and whether made before or after ticketing - shall be deemed a cancellation of the existing booking (or of the relevant component) and the opening of a new booking in its place, and shall be charged cancellation fees according to the tier in effect at the time the change request is received by the Company, and this in addition to any cost, fee or charge required by the service providers, including the airline.

7.8. Name substitution and replacement travelers

7.8.1. In a request to substitute travelers' names (transferring the package to another person), all the financial conduct, the settling of accounts and the transfer of payments shall be carried out directly and exclusively between the original (replaced) travelers and the new (replacing) travelers.

7.8.2. The travelers registered in the original booking remain solely responsible toward the Company for all the booking terms and its financial obligations, unless the replacing travelers confirmed in writing and in advance with the Company their full consent to all the terms of this agreement, and subject to payment of the handling and name-change fees of the airlines and providers (as set out in the traveler-detail-change provisions of the Flights chapter).

7.9. Custom-assembled packages - cancellation terms by component

7.9.1. If the booking was made as a custom-assembled package (and not as a full, pre-closed package), the following cancellation terms shall apply to each component separately (in place of the full-package cancellation-fee tiers):

• Flights - cancellation will be possible only in accordance with the provisions of the Consumer Protection Law (if the conditions of the law are met, a monetary refund will be given). For low-cost flights, the flight component will be charged full cancellation fees (100%) at any stage from the moment of booking.
• Transfers - may be cancelled up to 10 business days before the service date; the refund will be given as a credit voucher only and subject to the provider's approval.
• Ski pass - may be cancelled up to 10 business days before the first ski day; the refund will be given as a credit voucher only and subject to the provider's approval.
• Apartment / accommodation - cancellation will be possible up to 30 days before the check-in date and will credit the Customer with 100% of the apartment cost as a credit voucher; after this date no refund will be possible. The transfer of an apartment to a replacement tenant will be possible up to the day of arrival itself, subject to prior coordination, written confirmation from the Company and the name-substitution terms in this chapter.
• Equipment rental - may be cancelled up to 10 business days before the date of collecting the equipment; the refund will be given as a credit voucher only and subject to the provider's approval.

7.9.2. Except in cases in which the law expressly requires a monetary refund, any refund approved for a component cancelled within a custom-assembled package shall be given solely in the form of a personal credit voucher for future use, valid for 12 months and subject to the credit-voucher redemption terms in this chapter.

7.10. Exceptional bookings, international-provider terms and the non-application of Israeli law to foreign services

7.10.1. For the avoidance of doubt, the Customer confirms and agrees that from the moment the package is made and booked, all the ground components and services performed abroad are excluded from the cancellation right under the Israeli Consumer Protection Law. The Company and the Customer are fully and exclusively subject to the cancellation and change policy of the international providers (accommodations, transfer companies, ski passes, equipment rental and the like), which in most cases is entirely strict and entails cancellation fees at a rate of 100% from the moment the booking is confirmed by them, independently of the date the cancellation notice is given by the Customer.

7.10.2. For package and service components defined as exceptional and not part of the Company's fixed product inventory (such as unique bookings made at the Customer's request that are not cancellable or changeable with the providers), from the moment the booking is confirmed by the external service providers the transaction shall be deemed finally and bindingly completed. The cancellation or change of these exceptional bookings, for any reason and at any time, shall be charged cancellation fees at a rate of 100% of the price of the component or the package.

7.11. Failure to appear, early departure and health restrictions

7.11.1. If the traveler did not arrive at the ski resort, the hotel, the apartment-hotel, the transfers or the flights at the start of the holiday, or left the holiday resort before the end of the holiday for any reason, the traveler is obligated to notify the Company of this immediately, and in any such case the Company shall not be obligated to refund the Customer the payment or any part of it.

7.11.2. It is clarified that the Company shall not be responsible for making a refund or credit, and shall bear no liability toward the traveler, when a quarantine obligation applies to the traveler for any reason (in Israel or in the destination country) or when the traveler tests positive for any virus (including coronavirus and its variants) before the flight or during the stay. This provision shall apply in full to any booking, whether the traveler chose to cancel, shorten, change or extend the holiday due to these health or regulatory circumstances.

7.12. Regulatory changes, governmental decisions and pre-season updates

7.12.1. If the holiday cannot be carried out as arranged, in whole or in part, due to a decision of the authorities in Israel or in the destination country (including a prohibition on leaving the country, a prohibition on the entry of Israelis to the destination or the closure of the ski resort), the Company reserves the right to offer, at its sole discretion and subject to availability, to change the holiday to a holiday of similar cost in another country, or alternatively to credit the Customer with a discount or a future credit voucher, full or partial, not exceeding the amount paid (or the cancelled component), for redemption in the following ski season - without an automatic entitlement to a monetary refund beyond the amount actually returned in cash to the Company by the providers.

7.12.2. It is the traveler's sole responsibility to follow the instructions of the authorities and the airlines, and the Company shall bear no liability toward a traveler who was harmed by a change in the instructions or by being unaware of them.

7.12.3. Since the airlines and providers have not yet published all of their terms and the final schedules for the ski season, some of the components of the holiday may be updated (the offered hotels, ski resorts, flight dates and destinations, flight times and airlines). The Company will update the Customer, and the person placing the order gives their consent in advance to the location of the closest alternative to the changed component, at the Company's sole discretion.

8.1. The Company warmly recommends that every traveler purchase travel insurance for abroad, including coverage for unforeseen situations such as winter sports, search and rescue, illness, injury, quarantine, loss of baggage and change or cancellation of travel. It is especially recommended to consider a policy that includes "cancel for any reason" coverage, which can grant the Customer broader protection.

8.2. The Company is not responsible and shall bear no damage or loss caused to the Customer by illness, injury, quarantine, delay or prevention from joining the holiday, including due to coronavirus, flight cancellations, closure of a ski resort or a regulatory change in the destination country (see also the Force Majeure chapter).

8.3. Non-use of services during the holiday - a Customer who chose not to use, or who did not actually use for any reason, the holiday package, part of its components or any of the services within it during their stay abroad (including accommodation, meals, ski days, equipment or transfers), shall not be entitled to any monetary refund, compensation or credit voucher from the Company for the unused component. For the avoidance of doubt, and subject to the condition precedent for refunds in the Cancellation Policy chapter, the Company shall not make a refund in these cases, unless the local provider abroad credited it, in cash and in practice, for that component.

8.4. A request to change or cancel part of the package (for example, cancelling only a transfer, shortening the stay or changing the number of travelers) is subject to the Company's discretion and the cancellation policy of the external providers, and may entail change fees or a partial non-refund, according to the commercial terms with the provider on site.

8.5. For the avoidance of doubt, the purchase of tourism services and holiday packages through the Company does not constitute, in any form, insurance coverage for the holiday. The Company is not an insurance company, is not an insurance agent and is not an intermediary between the Customer and the insurance companies. Accordingly, the traveler declares that they shall have no claim, demand or suit against the Company with respect to the absence of insurance coverage, its scope or non-compliance with the terms of the policy and the insurer's requirements.

8.6. Please note that in most cases the insurance policy and its extensions must be purchased before departure or close to the date of the original booking, since afterward the issuance of the policy may not be possible. Any information in this document or in another Company publication regarding insurance is provided for general information only and does not constitute a medical recommendation or insurance advice, and every traveler bears the personal responsibility to consult directly with their insurance agent in order to purchase the coverage suitable for them.

8.7. If the traveler wishes to activate an insurance policy in their possession (accident, baggage, winter-sports or any other coverage), the responsibility to deal independently and fully with the insurance company rests with the traveler alone. The Company reserves the right, but is in no case obligated, to deal with the insurance company on behalf of or in place of the Customer.

9.1. The Company shall bear no liability in a force-majeure event beyond its control and not dependent on it, as a result of which a delay, change, cancellation or other impairment in the provision of the services in the package is caused. These events include, among others: epidemic, an outbreak of disease, lockdown, extreme weather, strikes, war or acts of hostility, aviation restrictions, closure of a ski resort, governmental decisions, civil disturbances, the collapse of tourism infrastructure or any other circumstance preventing the realization of the holiday as planned.

9.2. It is clarified and emphasized that the Company does not undertake in any case to a monetary refund for the cancellation of a holiday due to force-majeure circumstances, and this in light of its strict and irrevocable obligations toward third parties and international providers. Subject to the duty of disclosure and the force-majeure refund terms later in this chapter, the Company will act beyond the letter of the law and will examine with the providers whether a credit voucher or an alternative date can be obtained, but this does not constitute an undertaking as to the outcome. This provision applies in full also to a partial realization only of the package, and the Company shall bear no refund obligation (full or partial) for components not used due to these circumstances.

9.3. A Customer insured under a private policy that includes a "cancel for any reason" clause shall be referred to their insurance company for a response and compensation.

9.4. In any delay or disruption to the itinerary due to force-majeure circumstances, the Company will provide logistical assistance insofar as it is able to on site, but shall bear no direct liability for the financial or personal damages, direct or indirect, of the travelers.

9.5. Under Section 6A(12) of the Consumer Protection (Cancellation of Transaction) Regulations, the cancellation right under the law does not apply to accommodation, travel and leisure services performed entirely outside Israel (such as accommodation abroad, ski pass, equipment and local transfers). Accordingly, even in a full cancellation of the holiday due to a force-majeure event, the cancellation or refund right under the law shall apply solely to the international-flight component (the service provided from and to Israel).

9.6. For the purpose of calculating refunds in a force-majeure event, the value of the flight component (charter or scheduled) in a package to a European destination is set at a fixed amount of €350 per traveler. The remaining cost of the package (the ground components abroad) will be handled separately, in accordance with the cancellation date and the terms of the local providers on site.

9.7. The Company will act to the best of its ability and in good faith with the external providers in order to reduce or cancel the cancellation fees imposed by them in an exceptional event. Any amount returned or credited to the Company as a result of leniencies and commercial gestures by the providers shall be kept for the Customer as a personal credit voucher for future redemption, for a period not exceeding 12 months from the day of the cancellation of the holiday, and without entitlement to a monetary refund for these components.

9.8. If a force-majeure event occurs or there is a well-founded expectation of its occurrence, the Company reserves its full right to give advance notice of a postponement, cancellation, change of date or delay of the holiday and its components at its sole discretion, in accordance with the actual date of the occurrence of the event on site, and not on the basis of an estimated future date for its conclusion.

9.9. For the avoidance of doubt, in any cancellation, postponement, delay or change of a holiday due to force-majeure circumstances, the Customer or anyone on their behalf shall have no right of suit, demand, claim or right to compensation against the Company with respect to the non-fulfillment of its obligations, even if it turns out in hindsight that the holiday could have taken place at a date after the conclusion of the force-majeure event or after the removal of the restrictions.

9.10. Subject to any law, the Company may cancel a holiday package or a group service if the number of registrants did not reach the minimum required to operate it, provided that notice of this is given to the person placing the order at least 21 business days before the departure date. In such a case the Customer shall be refunded the full amount paid for the package, and shall have no right to compensation beyond that.

9.11. Without derogating from the above, the Company reserves the right to cancel, replace or change the date of performance of a service or product purchased due to an exceptional and evident clerical error (in a price published in error or in the product description) or due to a proven technical malfunction in the booking systems. In a cancellation due to such an error, the Customer's funds shall be refunded in full and the transaction shall be cancelled without cancellation fees and without an obligation to compensate.

10.1. The Customer undertakes to maintain proper and respectful conduct throughout the holiday period - toward the HOUSKI teams, the local providers (including hotel staff, drivers and others), their unit-mates and other customers participating in the activity.

10.2. The Customer is aware that they are considered a guest both on behalf of HOUSKI and vis-à-vis the local provider, and any impairment of proper conduct may entail a warning, cessation of service and even a monetary charge for damage caused.

10.3. The Company reserves the right to immediately cease the Customer's participation in the package, and without a monetary refund, in cases of:

• violent, threatening, offensive or harassing behavior.
• violation of the laws of the local country (including the consumption of prohibited substances).
• causing damage to the premises' property or failure to observe the accommodation's rules.
• failure to cooperate with the instructions of drivers, representatives or the Company's staff.
• in a particularly serious violation - an approach to the local enforcement authorities will even be considered.

10.4. If damage is caused by the Customer to the accommodation, the transfer vehicle or any other party, the Customer shall bear full liability for it, including the direct payment of the compensation or an automatic deduction from the security deposit lodged upon arrival.

10.5. The Customer undertakes to conduct themselves safely and with personal responsibility while skiing at the ski resort, including equipping themselves with suitable equipment, observing the resort's rules and full compliance with the signage and local safety instructions.

10.6. Travel of youth and minors (under the age of 18)

10.6.1. The responsibility for a minor traveler rests fully and exclusively with their parents or the accompanying guardian, at all stages of the holiday - including flights, accommodation, skiing, meals and leisure. The Company is not responsible for any damage, injury or loss caused to the minor during the holiday.

10.6.2. The guardian is obligated to sign a dedicated confirmation form and return it to the Company at least 72 hours before the flight time. Failure to return the signed form on time may lead to the cancellation of the minor's travel without a monetary refund, at the Company's sole discretion.

10.6.3. It is the guardian's full responsibility to obtain and present all the confirmations and documents required by law for the minor's departure from Israel and their entry to or stay in the destination country. It is clarified that a minor under the age of 16 flying without the accompaniment of both of their official parents (whether alone, within the carrier's escort service or accompanied by another adult) is required by law to have an official departure confirmation signed and notarized by a notary. The Company shall bear no liability for a delay, fine, distress or denial of boarding arising from the absence of documents or a notarial confirmation, and such a case shall be deemed a cancellation within the range of 100% cancellation fees.

10.6.4. The guardian shall supervise the minor at all times and ensure compliance with local laws and safety rules, and undertakes to bear any medical expense, property damage or cost of returning to Israel; a breach of these obligations shall entail their full legal and financial liability toward the Company.

10.6.5. The Company acts solely as an intermediary and bears no direct liability for the acts or decisions of the sub-providers in the package (such as equipment shops or accommodations). If a local provider refused to accept the minor for any reason, the responsibility and handling of the matter shall rest with the guardian alone, without any claim or demand against the Company.

10.6.6. The terms of this clause apply in full also when the minor flies without the physical accompaniment of a guardian (with the airline's approval), and the legal and financial responsibility remains with the guardian as if they had traveled with them.

11.1. This agreement shall be governed by the laws of the State of Israel only, and shall be interpreted in accordance with them for all purposes.

11.2. Any dispute, claim or demand between the Customer and the Company in connection with the booking, the supply of the services, the performance of the contract or the non-fulfillment of any obligation shall be brought for adjudication solely before the competent judicial instances in Tel Aviv-Jaffa, in accordance with the Company's registered place of business (Eliyahu Berlin Street, Tel Aviv-Jaffa).

11.3. It is clarified that this provision prevails over any other law permitting the filing of a suit in other places, and it is expressly agreed that any legal proceeding shall take place in accordance with the Company's legal and administrative place of business.

11.4. If a provision of this document is determined to be unlawful, unenforceable or void for any reason - including as to its scope, its duration or the subject dealt with in it - this shall not affect the validity of the remaining provisions of the document, which shall remain in full force and as written.

11.5. In such a case the Company will act to implement the provisions of the document according to their purpose and spirit, including by replacing the defective provision with an alternative provision whose result and effect are essentially identical to it.

11.6. By agreement of the parties, and in accordance with Section 19 of the Limitation Law, 5718-1958, it is agreed that the limitation period of any claim or suit relating to the services purchased from the Company, including the ski package, shall be shortened to two years from the date of the traveler's return to Israel.

12.1. The Company provides its customers with diverse communication channels for inquiries, questions, support and after-sales service.

12.2. You can contact HOUSKI's representatives via:

• E-mail: contact@houski.co.il
• WhatsApp: 055-992-4977
• Your account: My Account - view bookings and travel details
• Telephone: during the operating hours as published on the official website.

12.3. The Company strives to provide a professional, patient and personal response to every inquiry, in order to enable a full, safe and enjoyable holiday experience.

12.4. A response to routine inquiries will be given as quickly as possible, usually within 3 business days, subject to varying seasonal loads.

12.5. During the period of the stay at the ski resort, the Company's support array will be available to customers, serving as the first point of contact for any inquiry on site. The service representatives will act to the best of their ability to assist in logistical, administrative and technical aspects vis-à-vis the local providers, and this without an express or implied undertaking by the Company as to the success of handling malfunctions not within its direct control.

12.6. The nature of the escort and support varies according to the holiday destination and the Company's operational considerations, and the Company does not undertake to have a physical presence of a representative at every resort. At a place or time where a representative is not present on site, emergency response and ongoing escort will be provided remotely, in a fully online manner, through the Company's communication channels (WhatsApp, telephone and e-mail).