Terms & Conditions

This document sets out the terms, procedures and cancellation policy that apply to every customer booking services from HOUSKI — a licensed business (Osek Morshe) registered under number 311515381 (hereinafter: "the Company"). Its purpose is to ensure order, clarity and transparency for all parties involved.

HOUSKI acts solely as a coordinating intermediary between customers and the various service providers, including but not limited to: airlines, hotels, holiday accommodations and chalets and their owners, restaurants, local guides, transportation companies, ski-equipment rental companies, and any other party involved in the delivery of the services included in the holiday packages.

Placing a booking for a holiday package or any service through the Company — including but not limited to flights, lodging, transfers, ski passes and related equipment — constitutes the customer's express confirmation of, and consent to, everything set out in this policy, even if no agreement has been signed by hand.

These terms apply to every booking made with the Company, whether the booking was placed through the website, by phone, via WhatsApp, email or any other platform. These terms are binding in every respect.

The Company reserves the right to update, amend or add clauses to these terms at any time, at its sole discretion. Any update will take effect upon its publication on the website.

We recommend that customers read these terms of use carefully before placing a booking and keep a copy for their records. The HOUSKI team is available at any time for questions, clarifications and assistance.

To obtain final, full confirmation of a booking, the customer must pay the full cost of the package in advance, by the payment date set by the Company. Failure to meet this payment may result in cancellation of the booking.

The payment methods accepted by the Company are:

• Bank transfer to the Company's account, using the banking details provided to the customer with the booking.
• Credit-card payment, subject to approval of the transaction by the credit-card company.

All prices presented to the customer are displayed in euros (€) for convenience and to match supplier pricing in Europe, but the actual charge will be made in Israeli shekels (₪) at the high selling rate (selling draft) of Bank Hapoalim on the date of the charge.

The Company is not responsible for exchange-rate differences arising from the customer's own bank account or from the credit-card company through which the charge is processed.

Only upon receipt of full payment confirmation will the booking be considered final and approved. If the customer does not complete payment in time, the Company reserves the right to cancel the booking unilaterally and without prior notice.

Holiday packages include lodging at the chosen ski resort, in accordance with the confirmation provided to the customer, in one of the following types of accommodation:

The Company will make every effort to ensure that the customer receives the accommodation as agreed; however, it is emphasised that final confirmation depends on the availability of local suppliers.

If, for any reason, the agreed accommodation is not available on the date of arrival, the Company undertakes to provide the customer with alternative accommodation of equal or higher standard, location or facilities, at no additional cost. Any such change will be carried out with full transparency and in coordination with the customer, to the extent that the circumstances permit advance notice.

Security deposit
Close to the check-in date, the customer may be required to provide a credit-card security deposit, in accordance with the accommodation's policy. The deposit is intended to secure the property against damage, unusual cleaning requirements or late check-out.

Security-deposit details:

All information, photos, videos, renderings, graphic depictions, marketing content and presentations appearing on the Company's website, on social media, in catalogues, printed publications, price offers, WhatsApp messages, emails or any other platform associated with the Company are intended for general illustrative purposes only.

The information shown — including descriptions of accommodations, the appearance of rooms, design style, colours, room sizes, bed types, window views, exact locations within the ski resort, available facilities, opening hours, service details and any other element — may not exactly reflect the actual service delivered, owing to seasonal changes, supplier updates, renovations, accommodation turnover, weather, regulatory decisions or operational constraints on the ground.

The Company makes every effort to present information that is as up-to-date, reliable and accurate as possible; however, it is not responsible for isolated changes or minor discrepancies between marketing material and the reality on the ground, provided they do not constitute a material change in the service purchased.

Accordingly, the photos and information displayed do not constitute a binding representation or a contractual commitment, and are used for illustrative purposes only; they shall not serve as grounds for cancellation, refund claims or compensation.

The traveller acknowledges and agrees that HOUSKI may take photos and video recordings during the holiday, and that his or her likeness may appear in them. It is clarified that HOUSKI is entitled to use and publish such materials in any medium, including on social networks and in marketing publications, at its full discretion, without the traveller being entitled to any consideration or other right in respect thereof.

Holiday packages may include round-trip flight tickets operated by third-party airlines. In most cases, flights are operated by El Al or its subsidiary Sundor; however, flights may be operated by other airlines in accordance with operational considerations, availability and logistical needs.

Delivery of flight tickets
Flight tickets and accompanying documents may be delivered to the customer up to 24–48 hours before the flight, in accordance with the airline suppliers' policies and various procedures. Customers are asked to take this into account when booking.

Operational and legal clarification
The Company acts solely as an intermediary between the customer and the airline and does not operate the flights itself. Therefore, the Company shall not be liable for delays, cancellations, changes in departure or arrival times, airport changes, or any other operational issue relating to the flight.

Any claim in respect of flights — including delay, cancellation, route change, lost baggage or damaged baggage — shall be directed to the airline, in accordance with the Israeli Aviation Services Law (Tibi Law) (חוק שירותי תעופה — חוק טיבי).

Assistance from the Company
The Company will assist customers to the best of its ability in coordinating with the airlines, but does not undertake to provide an immediate solution or any form of compensation.

A booking cancellation request must be submitted in writing only (by email or via a dedicated form), and will take effect only upon written confirmation from the Company.

In accordance with the Israeli Consumer Protection Law (חוק הגנת הצרכן), a customer is entitled to cancel a transaction within 14 days from the date of booking, provided that at least 7 business days remain before the start of the holiday. In the event of such a cancellation, the customer will be charged a cancellation fee of 5% or ₪100, whichever is lower.

After this period, the following cancellation fees will apply:

Certain hotels, holiday accommodations and chalets may have cancellation terms that differ from the general policy. Where this is the case, the specific cancellation terms of that accommodation will be presented to the customer at the time of booking, and those special terms shall apply.

Insurance and non-use of the package
The Company strongly recommends that every customer purchase comprehensive travel insurance, including cover for cancellation for any reason, illness, injury, lost baggage and unforeseen changes.

A customer who chooses not to use the package, or any part of it, for any reason whatsoever, shall not be entitled to a refund, unless otherwise agreed in advance in writing.

The Company shall not be liable for any delay, cancellation, change or damage caused as a result of force majeure events, including epidemics, lockdowns, wars, strikes, extreme weather, infrastructure failures, government decisions or any other circumstances beyond its control.

In such cases, the Company will endeavour to work with suppliers to obtain a credit voucher or alternative date, but no refund is guaranteed.